10 Jan 2005
Training brings improvements for customers and employees
Hundreds of managers and frontline supervisors at Arriva's UKBus division have participated in 'people skills' sessions as partof a national training drive.
The initiative reflects Arriva's focus on delivering top levelcustomer service whilst bringing about a better working environmentfor all.
The training covered communication with teams, motivatingpeople, dealing with conflict and giving feedback, with fun andinformal sessions central to the sessions.
Recent results from an independent NOP survey of more than15,000 Arriva bus customers found that around 90 per cent aresatisfied with the level of service they receive.
Arriva aims to build on this success by ensuring that all of itsUK Bus division managers and supervisors are given everyopportunity to develop the skills needed to manage peopleeffectively and to provide a stimulating and rewarding workplacefor employees.
Jenifer Digby, HR executive at Arriva's UK Bus division,said:
Our people are a vital link between our business andour customers. The impact of training at managerial and supervisorylevel reinforces our commitment to our customers whilst motivatingour employees and helping them to develop their ownskills.
Providing a better working environment, one in whichpeople can develop and flourish, means that we will find it easierto recruit and retain people and be an employer ofchoice.
Arriva is one of the UK's largest bus operators, providing busservices in the North East, North West and South East of England,Yorkshire, the Midlands, Wales and Scotland.
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