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12 Dec 2018

Arriva wins major rail tender in Denmark

Arriva wins major rail tender in Denmark: Arriva Denmark, Jutland

  • Arriva wins rail contract for the third consecutive time
  • Significantly, it is the only rail network in Denmark put out to competitive tender
  • Market share set to increase as Arriva takes on the operation of two additional railway lines from the Danish state-owned railway company - DSB

[London, 11 December 2018] Arriva has retained its contract to operate the only rail network put out to tender in Denmark and will take on the responsibility for the operation of two additional lines, increasing its Danish rail operations by a third. The new contract will begin in 2020 and last until 2028, with the option of a two-year extension.

The re-award of the contract means Arriva will run eight railway lines in total, including six lines it already operates in Mid and Western Jutland in mainland Denmark, as well as two additional lines currently operated by DSB - the Danish state-owned railway company.

Operating two new railway lines - the Svendborg-Odense and Struer-Vejle lines - means that Arriva will increase the number of trains it operates from 43 to 63 and increase the number of passenger kilometres it operates on by a third.

Arriva has been operating rail services in Denmark for 15 years, with the Jutland contract currently constituting 13% of the Danish rail network. The contract re-award marks the third consecutive time the Danish Ministry of Transport has chosen Arriva to run rail services in Jutland.

Arriva is building on a strong track record of success. The punctuality record for 2018 has been at consistently high levels, averaging 99.2% across the year. Customer satisfaction is higher than it has ever been before. Earlier this year, the Danish Consumer Council awarded Arriva the ‘Passenger Pulse’ prize for its record in delivering first-class telephone customer service operations.

Contracting out to Arriva has also led to considerable savings for the Danish government. During the first contract period (2003-2010), it is estimated that Arriva saved the government €40.2 million, constituting 18% of savings. The second contract period (2010-2020) is expected to result in further savings.  

Commenting on the contract re-award, Arriva Group CEO, Manfred Rudhart, said:

“It's a fantastic achievement for Arriva to retain this contract and is testament to the focus and dedication of our team in delivering improvements to the quality of service we provide to our passengers, while delivering savings for our client.”

Arriva Denmark CEO, Nikolaj Wendelboe, added:

“A key ingredient for our success has been our ability to offer a value for money solution for our client. Throughout the current contract, Arriva has consistently delivered good punctuality, high customer satisfaction and excellent customer service. I’m delighted our strong track record in contract delivery has been recognised with the re-award of this contract.”

Notes to editors

Press contact: Phil Curry: +44 (0)7825 342 976

About Arriva

Arriva is one of the leading providers of passenger transport in Europe, employing over 60,000 people and delivering more than 2.4 billion passenger journeys every year.

Arriva is part of Deutsche Bahn, one of the world’s leading passenger transport and logistics service providers. Headquartered in Sunderland, UK, Arriva is responsible for Deutsche Bahn's regional passenger transport services outside of Germany.

Arriva operates across 14 European markets: the Czech Republic; Croatia; Denmark; Hungary; Italy; the Netherlands; Poland; Portugal; Serbia; Slovakia; Slovenia, Spain; Sweden; and the UK.

Arriva Denmark employs around 4,000 people and operates 43 trains, 1320 buses, 600 city cars (DriveNow) and 4 harbour buses.