CrossCountry performance reaches highest ever levels

CrossCountry announced today its best ever performance with 94per cent of trains on time in the last four weeks.

Official Public Performance Measure (PPM) statistics - thepercentage of trains arriving within ten minutes of their scheduledtime - showed 94 per cent of CrossCountry services on time in thefour weeks to Saturday 17 October.

With an unprecedented eight consecutive periods of at least 90per cent performance, the company's moving annual average is now upto 90.8 per cent - the highest ever level achieved byCrossCountry.

Since the start of its franchise in November 2007, CrossCountryhas concentrated on delivering better performance for itscustomers. A new timetable introduced in December 2008 deliveredfaster journey times and improved frequencies across its diverseroutes from Scotland to Cornwall and Wales to East Anglia. This,coupled with enhancements to its fleet of 91 trains to improvetheir reliability, has meant CrossCountry customers seeing the bestever service along Britain's most extensive rail franchise.

Commenting, CrossCountry's production director, Sarah Kendall,said: "We are delighted to see our customers benefiting from theefforts everyone at CrossCountry and our colleagues at Network Railhave made to improve train punctuality, coupled with improvedreliability of our trains thanks to a closer working relationshipwith our maintenance providers. This is exactly what our customerstell us we should concentrate on."