Tom Joyner joins Arriva as Managing Director of Arriva Train Wales

Commenting on his appointment Tom Joyner said: “I am excited to be joining one of the largest businesses in Wales and to use my passenger services background to build on Arriva Train Wales’ partnership approach with the Welsh Government and Network Rail to drive continuous rail service improvements for passengers.”

Tom Joyner has over 20 years’ experience in the rail industry. He joined London Midland in 2013 where, as Passenger Services Director, he has been responsible for leading a team of 2,000 people to transform the 60 million passenger journeys made each year. He was instrumental in London Midland being named as this year’s most improved organisation for customer service in Britain by the Institute of Customer Service.

Prior to that, Tom worked in the field of future rail systems at Network Rail, and before that held board and leadership roles within First Group and National Express train operating companies.

Welcoming the appointment, Chris Burchell, Arriva’s MD for UK Trains said: “We are really pleased that Tom has decided to join the Arriva team and continue our investment plan for passengers through the Wales and Borders franchise. I would also like to thank Ian for his enormous contribution to Arriva Trains Wales, and the role he has played in driving improvements in services for passengers.”

Arriva has a strong presence in the UK rail market. In addition to the Wales and Border franchise, it operates the award-winning CrossCountry, Chiltern Railways and Arriva Rail North franchises. Furthermore, it operates the nationally-recognised London Overground concession and is the leading open access operator for Grand Central.