25 May 2021
Arriva Blog: Putting our customers back at the heart of the railway
The tens of thousands of passionate men and women that work on Britain’s railways have much to be proud of. In the years since privatisation, passenger numbers more than doubled before Covid-19 and the passenger experience has been revolutionised with thousands of new trains with the latest onboard services. Throughout the pandemic also, our people went above and beyond, enabling key workers to make vital journeys and keeping people and communities connected. I firmly believe that the railway exists to serve its passengers and keep communities connected, in good times and bad. That is why I was delighted to welcome the Williams-Shapps Plan for Rail.